Frequently Asked Questions
Below is a ls a list of frequently asked questions and prescriptive answers to them. If you require more assistance than what us provided below kindly contact PRETOR - 012 001 9158;
"Stone Forest, A place we call home" Stone Forest Trustees
Visitor code not working/ Not receiving visitor codes
Click below to get a list of all the Access code request numbers. Latest communication from MKR.
Code request number: 082 521 3100
Burst, leaking, damaged geyser related issues
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For emergencies, you can contact 012 547 5465, they operate 24/7.
To process your claim, please contact PRETOR on 012 001 9158; ZanelleH@pretor.co.za. They will facilitate all insurance related processes for the clam. Click below for more info.
Gate is refusing to open?
Please contact any of the trustees via the complex WhatsApp group and whoever is available can try assist.
Alternatively you can call the security at the front gate and they can come assist you.
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Security contact:
Fibre/Internet connection not working
The main supplier for fibre in Stone Forest is Metrofibre. Even if you have another provider over and above them they are still the main provider and if your connection is down its most likely to be linked to a fault with Metrofibre infrastructure.
For assistance either contact your provider and log a ticket with them or contact Metrofibre directly.
Contact number: 087 151 4000
log a ticket: https://metrofibre.co.za/query/ftth/
Application for renovations or changes to your unit
For all renovations/changes to your unit an application needs to be made via Pretor
012 001 9158; ZanelleH@pretor.co.za.
This application needs to be approved by the trustees before any work can commence. Please note that the application will need to include details of the change/renovation, if possible a detailed diagram and the contractors that will be used etc.
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Kindly download the application form below.
How do I know if what I am doing is allowed in the complex?
Kindly see below the Mooikloof Ridge Estate rules that by extension also apply to the Stone Forest complex. Kindly click on the below button to download them.
My DStv is not working?
The complex makes use of shared satellite infrastructure, because of this we have appointed a single preferred supplier who assists in resolving issues related to your DStv connection.
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Contact: 082 440 0531